Chair of Passenger Advisory Group
Welcome to the section of the GATCOM website concerning the work of the Passenger Advisory Group or PAG for short. I am the Chair of the PAG and together with my colleagues we ensure that the Group takes a leading role in protecting and enhancing the interests of passengers using Gatwick Airport.
We see ourselves as ‘critical friends’ of the airport providing both praise and criticism. The Passenger Advisory Group comprises 16 unpaid volunteers appointed by Gatwick Airport Limited after open recruitment and up to six members of GATCOM (currently five members of GATCOM serve on PAG – GATCOM Chair, GATCOM Vice-Chair, airline representative, ABTA, and a representative from the consumer group, Which?).
A wide range of passengers from business travellers to holidaymakers access Gatwick, but no matter what the reason for travel, the PAG recognises that the basic passenger interests are comfort, care, safety and security. It is these areas that the PAG scrutinises and prepares recommendations for improvements to the airport operator. As part of the Contracts and Commitments Framework, we, alongside Gatwick’s airlines, are consulted about Gatwick’s Capital Investment Plan.
The PAG members have elected me as their Chair until December 2019. You can read about our work in the summary of our activities that I present to each meeting of GATCOM – see the agendas for GATCOM meetings which can be found on our “Agendas and Minutes” page.